Privacy Policy

This privacy policy describes how Choiceignitehub processes personal data when you visit our website, contact us, or use our auto detailing services. We value careful handling of data and transparency about purposes, legal bases and retention periods. This document has been drawn up in line with applicable legislation, including the General Data Protection Regulation (GDPR).

Controller and contact
The controller is Choiceignitehub, located at 2/57 Moss Street, Slacks Creek QLD 4127. For questions about this policy or your rights, you can contact us viainfo@choiceignitehub.com.auor by phone via+61427839615.

Categories of personal data
We may process the following data: identification and contact data (such as name, telephone number and email address), vehicle and preference information (e.g. paint type or desired treatment), appointment and invoice data, and limited technical data when you visit the website (such as IP address, browser type and pages viewed). Where necessary, we limit collection to what is proportionate for the intended purpose.

Purposes and legal bases
Data is processed for: (1) customer communication and the ability to schedule or change appointments; (2) performance of the agreement, including detailing work and aftercare advice; (3) invoicing and administration based on legal obligations; (4) improvement of our services, including analysis of anonymised or aggregated usage information; and (5) marketing communications with your consent, such as a newsletter subscription. The legal basis is respectively performance of the agreement, legal obligation, legitimate interest or consent.

Retention periods
We do not keep personal data longer than necessary. Administrative and invoice data is retained in accordance with tax periods. Information collected on the basis of consent is kept until the moment of withdrawal or until the purpose has been fulfilled. Technical logs required for security or error analysis are kept for a limited period and then deleted or anonymised.

Sharing of data
If relevant, we may share data with processors that provide services on our behalf (such as hosting, email, scheduling or accounting). We conclude processor agreements with these parties that lay down appropriate safeguards. Data is not sold. Transfer outside the European Economic Area only takes place if appropriate safeguards are in place.

Security
We take organisational and technical measures to protect personal data, including access management, encryption where appropriate, logical separation of environments and periodic evaluations. However, no system can offer absolute certainty; we therefore continuously assess risks and improve measures where necessary.

Your rights
You have, within the legal framework, the right to access, rectification, erasure, restriction, data portability and the right to object to processing based on legitimate interest. If processing is based on consent, you may withdraw that consent at any time. You can send requests to the contact channels mentioned above. We strive for timely and careful handling.

Cookies and similar techniques
Our website may use functional and analytical cookies to enable basic functionality and aggregated statistics. Where legally required, we ask for consent via a clear choice. More information about specific types of cookies and retention periods is available on request. You can adjust your browser settings to manage or delete cookies.

Changes
We may adjust this policy periodically, for example due to changed legislation or changes in our services. The most recent version is leading and will be published on this page, with an effective date. In the event of significant changes, we will inform you through an appropriate channel.

Contact and complaints
For questions or complaints about this policy or the processing of personal data, you can reach us viainfo@choiceignitehub.com.au. If you believe that your rights are not being complied with correctly, you can also lodge a complaint with the Australian Data Protection Authority.